Frequently Asked Questions

Everything you need to know about shopping with EQUIDRY

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.

Do you ship internationally?

Yes, EQUIDRY ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products covered by a warranty?

Yes, all EQUIDRY products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.